Frequently Asked Questions
Everything you need to know about your order and our music collection.
What shipping methods are available for vinyl and CDs?
We offer standard and expedited shipping worldwide. All physical media is packed in reinforced, crush-resistant mailers to ensure your records and discs arrive in mint condition.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What is your return policy for damaged items?
If your merchandise arrives damaged or defective, please contact our support team within 14 days of delivery. We will provide a prepaid return label and issue a full refund or replacement.
Do you offer digital downloads with physical purchases?
Select vinyl and CD releases include a digital download code inside the packaging. Please check the specific product description to see if a digital version is included.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I cancel or change my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase; after that, the order may have already entered the shipping process.